Terms and Conditions of brillen.co.uk by SuperVista AG
1.2. The service is provided by the partner optician and brillen.co.uk Germany Ltd. supplies the products.
1.3. When purchasing a brillen.co.uk product at one of our partner opticians, you agree that brillen.co.uk supplies you with healthcare products, including prescription glasses, sunglasses, accessories and related products, (in these terms and conditions also known as “goods” and “products”). The details of the company, from whom you have purchased, will appear in the receipt provided to you by the nearest brillen.co.uk partner optician.
3.2. Once you have submitted the order form with an optician, both brillen.co.uk and the optician will keep hold of your order details. Your order is manufactured by brillen.co.uk production facility, once your prescription has been verified.
3.3. brillen.co.uk may not be bound by its acceptance of your order if there is an error in any advertisement or representation made by brillen.co.uk associated with it, including, however not limited to any pricing error on the website. Please read through the footer of any offer and bear the brillen.co.uk time period of an offer in mind.
3.4. You will be informed by e-mail or telephone if the product you have purchased is not available or technically not possible.
3.5. If a product purchased is not available, brillen.co.uk will offer you a substitute product of equivalent quality and price. If brillen.co.uk is unable to provide you with an alternative or you do not agree to accept such substitutes, brillen.co.uk shall reimburse you the payment within 14 days of the date brillen.co.uk receives you order (Refunds policy).
3.6. Orders can only be accepted from residents living in the United Kingdom.
4.2. The prices stated on our website and in our advertisement include VAT. The price of any product will be as quoted except in cases of obvious error. Prices are liable to change at any time, however changes will not affect orders in respect of which we have an error. Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will verify prices as part of dispatch procedures so that, where the correct price of a product is less than our stated price, we will charge the lower amount when dispatching the product to you. If the price of a product is higher than the price stated on our website, we will at our discretion, either contact you for instructions before dispatching the product, or reject your order or notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after the product has been ordered.
4.3. Payment can be made using cash, credit and/or debit card at a partner optician’s store, depending on the available payment possibilities at the time of order. Your card details will be encrypted to minimise the risk of authorised access or disclosure.
5.2. Prescription glasses: If you decide to purchase glasses at one of our partner opticians / optometrists and wish to use the prescription provided to you by your previous optician, please confirm the following:
a) That the prescription data provided to your nearest brillen.co.uk partner optician is valid (prescription is less than two years old).
b) You agree that our partner optician contacts your previous optometrist to confirm that your prescription details are correct. If the verified prescription details do not correspond with those provided by you, our partner optician will not be able to process an order with you, without preforming a new eye test with you.
c) You are 18 years of age or over.
d) You are legally privileged to enter a binding contract.
5.3. NHS voucher holders: You inform that you hold a valid NHS voucher. Please note that you will need to bring the voucher with you on the day of your appointment at your nearest partner optician as the NHS voucher will be deducted from the retail price.
6.1. Once your glasses are delivered to your nearest brillen.co.uk partner optician, you will be informed either via email or contacted via phone that your glasses are ready for collection and need fitting.
6.2. We aim to dispatch all products upon completion and within 21 working days from the date of your order, subject to validation of your prescription. Please note, we do not guarantee the availability of products or dispatch times. Subject to delays outside brillen.co.uk control, the overall delivery period should not exceed 30 days.
6.3. Please inspect the goods upon collection for damages, defects or discrepancies. In the event that the goods are faulty or the prescription is incorrect, please return the goods with immediate effect to your nearest partner and have them replaced if necessary, under either your 100% satisfaction guarantee or 1-year insurance.
6.4. brillen.co.uk shall bear the risk of any damages, theft or loss that occur during transport to the partner optician. The risk will be passed to the customer on the day of collection. Upon collection, please inspect the product/s to check for damages. If there is any damage, please do not use the product/s and return them as set out in the returns policy.
7.2. The brillen.co.uk insurance covers 75% of the costs with the remaining 25% as a deductible (covered by yourself).
7.3. Your insurance applies when damages to your glasses / lenses as well as changes in your prescription of at least 0,5 diopters, have taken place within the first 12 months from the date of purchase.
7.4. In such cases, you are to bring your glasses to a brillen.co.uk partner optician for inspection. The partner optician will then decide whether the glasses can be repaired or the needs to completely be replaced.
7.5. Once the insurance expires, brillen.co.uk will no longer cover for any damages or changes to your prescription.
7.6. Insurance will not apply if a defect has risen due to any improper use by you. This also includes repairs that have been made by third parties.
8.2. If the product provided is faulty or damaged during fitting by a brillen.co.uk partner optician, brillen.co.uk will replace the product free of charge. If the partner optician performs an eye test and the prescription details are incorrect, brillen.co.uk will replace the lenses according to the new prescription free of charge.
8.3.The warranty will not apply if a defect has risen due to any improper use of the products by you, or if you or a third party without brillen.co.uk written permission attempted to modify them or used them for purposes for which they are not intended.
8.4. Should further upgrades be requested and included in the remake of the faulty glasses, the additional costs for the upgrades need to be covered either upfront or upon collection.
14.1. brillen.co.uk offers a 100% money-back guarantee for the first 12 weeks from purchase date. brillen.co.uk is obliged to fully refund a returned item under the 100% money-back guarantee within 30 days of receiving the returned product. You can also make use of your 100% satisfaction guarantee to replace your lenses once or you can switch to varifocal or single vision within 12 weeks. With the use of a 100% satisfaction guarantee, the right for a 100% money-back refund forfeits. If brillen cannot offer an appropriate alternative due to a very high prescription, a full refund will be made.
14.2. If there is a delay in the delivery of the product ordered with a partner optician, depending on the reason, you can request a discount. Please notify brillen.co.uk by email on service@brillen.co.uk if there is such a delay.
14.3. brillen.co.uk provides a replacement if:
a) The prescription glasses are supplied with the wrong prescription/specification.
b) Products are supplied faulty.
c) The partner optician accidentally damages your glasses during fitting.
14.4. All returns: You should report immediately to brillen.co.uk by email on service@brillen.co.uk in the event that you wish to return the goods for any of the reasons in clause.
14.5. brillen.co.uk will ask you to return your prescription glasses to the brillen.co.uk partner optician where you collected them.
14.6. Refunds will be limited to the maximum value of the original order and will only be issued against the same payment details as supplied to pay for the goods. Refunds and payments of discounts will take place within 30 days via bank transfer after brillen.co.uk has received the goods. We therefore require the customers bank details in order to do a bank transfer. Refund is not possible via card terminal back to credit or debit card. Refunds can be refused as long as the product has not been returned to the brillen.co.uk partner opticians.
14.7. Defective goods: Nothing within the terms and conditions of purchase affect your statutory rights regarding the return of defective goods. In the event goods are supplied defective, then you should report this to brillen.co.uk as soon as possible after discovery of the problem. If you have any questions regarding the returns policy please contact brillen.co.uk.
17.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3. No waiver by us of any of the terms and conditions of purchase shall be effective unless it is expressly stated to be waiver and is communicated to you in writing.
19.2. All notices given by you to us must be given to brillen.co.uk customer care team per email: at service@brillen.co.uk. We may give notice to you either by email or phone immediately when posed on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such email was sent to the specified email address of the address.
20.2.You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent which will not be unreasonably withheld or delayed.
20.3. You may not transfer, assign, charge, sub-contract or otherwise dispose of the contract, or any of your rights or obligations arising under it, at any time during the term of the contract and will use reasonable endeavours to inform you in advance of any such assignment.
21.2. We acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions of purchase or any document expressly referred to in them expressly agreed in writing between us.
21.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
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